Shipping, Return & Payment

• Shipping Time for Mascot Costumes
• Shipping Time for Cosplay Costumes
• Shipping Time for Wedding Dresses
• Shipping Time for All the Other Items
• Expedited Shipping
• Satisfaction & Returns
• Ordering and Payment
• Order Tracking
• Add a Personal Gift Message
• Shipping and Handling Rate

Shipping Time for Mascot Costumes    ^Back to Top

Mascot costumes will be shipped out within 3-7 business days upon clear payment, and another 4-7 business days to arrive for most destinations. Total time will be 7-14 business days. Tracking number will be provided as soon as we ship. If it is a customized or your designed costume, we need 4 more days to process your order.

Shipping Time for Cosplay Costumes  ^Back to Top

All cosplay costumes, including your designed cosplay costumes, are made upon order, no matter you choose our size chart or provide us your own measurements. We will start to process your order right after receiving clear payment. It will take 7-10 business days to tailor your dress and another 4-7 business days for shipping. So please do plan ahead, and allow at least 3 weeks for your order to arrive.Tracking number will be provided as soon as we ship.

Shipping Time for Wedding Dresses  ^Back to Top

All wedding dresses, including your designed dresses, are made upon order, no matter you choose our size chart or provide us your own measurements. We will start to process your order right after receiving clear payment. It will take 7-10 business days to tailor your dress and another 4-7 business days for shipping. So please do plan ahead, and allow at least 3 weeks for your order to arrive.Tracking number will be provided as soon as we ship.

Shipping Time for All the Other Items ^Back to Top

We will ship your item within 3 business days and another 4-7 business days for shipping. Tracking number will be provided as soon as we ship.

Expedited Shipping  ^Back to Top

Some of the products we also offer expedited shipping. If you need this service, please contact us for details.

Satisfaction & Returns  ^Back to Top

Your satisfaction is very important to us. We are confident in the quality of our products, but for any reason you don't like it, simply return it in the original condition within 7 days upon receiving. Full refund will be issued once we receive your return. For customized item, if it is not our mistake, we will not accept return.

Exception: For wedding dresses and evening dresses, please check our order cancellation and return policy here.==>

Ordering and Payment  ^Back to Top

Ordering through our website is simple, easy and secure. You can order either as a guest or as a registered member. We highly recommend you to register on our site to enjoy multiple benefits as a member.

There are 2 ways to make payment:

1) You can checkout through secure GOOGLE CHECKOUT and securely pay with Visa, Mastercard, American Express or Discover.

1) You can checkout through PayPal securely pay with Visa, Mastercard, American Express, Discover.

We will always email you confirmation that we receive your order.

Order Tracking    ^Back to Top

We will send you the tracking number and carrier we use (generally we use your local postal service) as soon as we ship. You can also track your order status after you login in to your account. It generally takes 4-7 business days to arrive for most destinations.

Add a Personal Gift Message  ^Back to Top

Add a personalized gift message for both registered and unregistered customers for free. If you select "proceed to checkout" button in your shopping cart, you can add a gift message at the order summary page. If you select "google checkout" button in your shopping cart, you can send us your gift message though our website, here. Please do include your order number, otherwise we cannot locate your order. 

Shipping and Handling Rate  ^Back to Top

For countries not listed below, please contact us for a shipping quote.